Shipping policy

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SHIPPING POLICY
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Thank you for shopping with AuraBox. This policy explains how and
where we ship, and what to expect after you place your order.

── WHERE WE SHIP ──────────────────────

We ship WORLDWIDE. Wherever you are, you can order AuraBox.

── ORDER PROCESSING ───────────────────

Standard items are prepared for shipment within a few business
days of your order.

IMPORTANT: Custom and personalized orders are made to order based
on the photos and music you provide, so they require additional
production time before they ship. You will receive a confirmation
email once your order is on its way.

── SHIPPING TIMES ─────────────────────

Delivery times vary depending on your location and the shipping
method selected at checkout. Estimated delivery times are shown
during checkout.

Please note: delivery estimates are NOT guaranteed. Shipping times
may be affected by carrier delays, customs processing, holidays,
weather, or other events beyond our control.

── SHIPPING COSTS ─────────────────────

Shipping costs, if any, are calculated and displayed at checkout
before you complete your purchase.

── TRACKING ───────────────────────────

Once your order ships, we will send you a tracking number by email
so you can follow your package to your door.

── CUSTOMS, DUTIES & IMPORT TAXES ─────

For international orders, your country may charge import duties,
customs fees, or taxes when your package arrives.

>> These charges are the CUSTOMER'S responsibility and are NOT
   included in the product price or shipping cost. Please check
   your local import rules before ordering.

── RETURN SHIPPING ────────────────────

Return shipping terms depend on your location and the reason for
the return:

  • UNITED STATES — Return shipping is FREE. We provide a prepaid
    return label for approved returns.

  • INTERNATIONAL (outside the US) — The customer is responsible
    for return shipping. This cost is deducted from your refund,
    IN ADDITION to any applicable restocking fee:
        - Custom Orders:   50% restocking fee + return shipping
        - AuraBox Editions: 35% restocking fee + return shipping

  • DAMAGED, DEFECTIVE, OR INCORRECT ITEMS (any country) — We
    cover return shipping in full, with NO restocking fee.
    Contact us within 30 days of delivery with photos of the issue.

For full details on returns and refunds, please see our Return
and Refund Policy.

── WRONG ADDRESS ──────────────────────

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address
provided by the customer. If a package is returned to us due to a
wrong address, additional shipping charges may apply to resend it.

── LOST OR DELAYED PACKAGES ───────────

If your tracking shows no movement for an extended period, or your
package appears lost, contact us at customer@getaurabox.com and we
will help you look into it with the carrier.

── QUESTIONS ──────────────────────────

For any shipping questions, contact us at customer@getaurabox.com.

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Atlas Trade Solutions LLC
184 S Waters Edge Dr APT 101
Glendale Heights, IL 60139
customer@getaurabox.com
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