Refund policy

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RETURN AND REFUND POLICY
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Thank you for shopping with AuraBox. We want you to love your
purchase. Please read this policy carefully, as some of our
products are made to order.

── 30-DAY RETURN WINDOW ──────────────

You may request a return within 30 DAYS of the delivery date.
To be eligible, your item must be in its original condition,
unused, with all discs, cables, and packaging included.

── RESTOCKING FEES ───────────────────

Because many of our products are prepared individually for each
customer, the following restocking fees apply to approved returns:

  • CUSTOM ORDERS (personalized with your own photos and music):
    50% restocking fee

  • AURABOX EDITIONS (pre-designed themed sets):
    35% restocking fee

The restocking fee is deducted from your refund. Standard
non-personalized items are not subject to a restocking fee.

── DAMAGED OR DEFECTIVE ITEMS ─────────

If your order arrives damaged, defective, or incorrect, contact
us within 30 days of delivery at customer@getaurabox.com with
your order number and clear photos of the issue.

>> Approved damaged or defective claims are refunded or replaced
   IN FULL, with NO restocking fee, and we cover return shipping.

── HOW TO START A RETURN ──────────────

Email customer@getaurabox.com with your order number and reason
for return. We will respond with return instructions.

IMPORTANT: Please do not send items back before receiving
confirmation, as unauthorized returns may not be processed.

── RETURN SHIPPING ────────────────────

Except for damaged, defective, or incorrect items, customers are
responsible for return shipping costs. We recommend a tracked
shipping method, as we cannot be responsible for items lost in
return transit.

── REFUNDS ────────────────────────────

Once your return is received and inspected, we will notify you of
the approval or rejection of your refund.

Approved refunds are issued to your original payment method, less
any applicable restocking fee, typically within 5–10 BUSINESS DAYS
after we receive the item. The time it takes for the refund to
appear depends on your bank or card provider.

── NON-RETURNABLE SITUATIONS ──────────

We cannot accept returns for items that have been damaged through
misuse, that are missing parts, or that are returned after the
30-day window.

── QUESTIONS ──────────────────────────

For any questions about returns or refunds, contact us at
customer@getaurabox.com.

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Atlas Trade Solutions LLC
184 S Waters Edge Dr
Glendale Heights, IL 60139
customer@getaurabox.com
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