Contact

Contact Us

Have a question about your AuraBox order, customization, shipping, or returns? We’re here to help.

For the fastest support, please contact us by email:

contact@getaurabox.com

When contacting us, please include your order number if you already placed an order. This helps us find your order faster and provide better support.

You can contact us for:

• Order questions
• Customization details
• Song or photo upload issues
• Shipping and tracking questions
• Return or refund requests
• Damaged, defective, or incorrect items
• General product questions

Business Information

Brand Name: AuraBox

Business Name: ATLAS TRADE SOLUTIONS LLC

Business Address:

184 S WATERS EDGE DR
GLENDALE HEIGHTS, IL 60139
United States

Customer Support Email:

contact@getaurabox.com

Response Time

We usually respond within 1–2 business days.

Support requests are handled Monday through Friday, excluding holidays.

If your message is about a damaged, defective, or incorrect item, please include photos of the product and packaging so we can review the issue quickly.

Thank you for choosing AuraBox.